Shipping, Returns & Refunds

We want you to feel confident shopping with Hemp & Heritage. Below you’ll find information about shipping, delivery, returns, exchanges, and refunds.

Shipping

Free Standard U.S. Shipping on Orders $50+

We offer free standard shipping on U.S. orders of $50 or more. Orders under $50 are subject to the shipping rates shown at checkout.

Orders are typically processed within 1–3 business days. Once shipped, standard delivery typically takes 3–7 business days, depending on the destination and carrier.

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside our control.

Expedited & Special Shipping

Expedited shipping is not currently available as a standard checkout option.

If you need expedited delivery or another shipping arrangement, please contact us at info@hempandheritage.com before placing your order. We’ll let you know what options are available and any additional shipping cost before proceeding.

Tracking

When tracking is available, tracking information will be provided after your order ships. Please allow some time for the carrier to update the tracking information after the shipping label is created.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an address error, contact us as soon as possible at info@hempandheritage.com. We’ll do our best to help if the order has not already shipped.

Returns

If you change your mind about your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with original tags and packaging where applicable.

Please contact us at info@hempandheritage.com before sending an item back so we can provide return instructions.

Change-of-Mind Returns

For returns due to preference, fit, color, or simply changing your mind, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us promptly at info@hempandheritage.com with your order number and photos showing the issue.

If we confirm the problem, Hemp & Heritage will cover the reasonable return shipping cost and arrange a replacement or refund as appropriate.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. After we issue the refund, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Exchanges

If you would like a different item, color, or style, please contact us.

Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Non-Returnable Items

Items marked Final Sale, gift cards, and personalized or custom-made items cannot be returned unless they arrive damaged, defective, or incorrect.

Questions or Order Assistance

For shipping questions, return requests, damaged or incorrect items, or other order assistance, please contact:

Hemp & Heritage
info@hempandheritage.com

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.