Privacy Policy
Last Updated: October 18, 2026
Welcome to Hemp & Heritage (H&H). We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your privacy.
1. Information We Collect
When you visit our website, create an account, or place an order, we may collect:
- Your name, email address, and phone number.
- Billing and shipping addresses.
- Order details, purchased products, and transaction information.
- Account information if you choose to register.
- Basic website usage information, such as IP address, browser type, and cookies.
- Information you provide when contacting customer support.
2. How We Use Your Information
We use your information to process payments, fulfill orders, arrange shipping and delivery, send order confirmations and shipping updates, provide customer support, maintain website security, prevent fraud, and comply with applicable legal and tax obligations.
We do not use your order information to send promotional newsletters.
3. Payments
Payments are processed through WooPayments and its payment-processing partners. Payment information is handled through secure payment-processing services. Hemp & Heritage does not intentionally store full credit card numbers on its website.
4. Shipping and Service Providers
We may share necessary information with trusted service providers, including payment processors, shipping carriers, website hosting providers, and services that support our online store.
We share information as needed to operate our business, process orders, deliver purchases, and provide customer support.
We do not sell customer personal information for money.
5. Cookies
Our website uses cookies and similar technologies to support shopping-cart functionality, checkout, customer accounts, website security, and basic site operations.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart or checkout functionality.
6. Customer Accounts
Creating an account is optional. If you create an account, we store information needed to maintain it and support your orders.
You may contact us to request assistance with your account or personal information.
7. Data Retention and Security
We retain customer and order information for as long as reasonably necessary to fulfill orders, provide support, maintain business records, and meet applicable legal obligations.
We use reasonable security measures to protect personal information. However, no website or electronic system can guarantee absolute security.
8. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and recordkeeping requirements.
We will review and respond to privacy requests as required by applicable law.
9. Children’s Privacy
Our website is not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy as our website or business practices change. The latest version will be available on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Hemp & Heritage
Email: hello@hempandheritage.com
Website: https://hempandheritage.com