Overview
Welcome to Hemp & Heritage. These Terms & Conditions govern your use of this website and your purchase of products from Hemp & Heritage.
By accessing this website, placing an order, or using any part of our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
Products
We make reasonable efforts to display product descriptions, colors, dimensions, materials, and photographs as accurately as possible. However, colors and appearance may vary slightly depending on your screen, lighting, production batch, and the natural characteristics of materials.
Some products may feature handmade, artisan, woven, hemp, leather, textile, or other natural-material elements. Minor variations in texture, pattern, tone, stitching, or finish may occur and are not necessarily considered defects.
Availability
All products are subject to availability. We may limit quantities, discontinue products, or cancel an order if an item becomes unavailable.
If we are unable to fulfill an order after payment has been received, we will issue an appropriate refund for the affected item or order.
Pricing
Prices are shown in U.S. dollars unless otherwise stated.
We reserve the right to correct pricing or product-information errors. If an error affects an order that has already been placed, we may contact you before fulfillment or cancel and refund the affected order where appropriate.
Orders
Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including suspected fraud, incorrect pricing, inventory issues, payment problems, or shipping limitations.
You are responsible for providing accurate billing, shipping, email, and contact information when placing an order.
Payments
Payment must be successfully authorized before an order is processed.
Available payment methods may include major credit or debit cards and supported digital wallets such as Apple Pay or Google Pay, depending on your device, browser, and location.
Payment processing may be provided by third-party payment providers. Hemp & Heritage does not directly store full payment-card information entered through approved payment processors.
Shipping
Shipping availability, estimated delivery times, and applicable charges are shown during checkout where applicable.
Delivery estimates are not guaranteed and may be affected by carriers, weather, holidays, customs, address issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Returns & Refunds
Eligible items may be returned within 30 days in accordance with our Refund and Returns Policy.
For change-of-mind returns, customers are generally responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, Hemp & Heritage will cover reasonable return-shipping costs when a return is required.
Original shipping charges are generally non-refundable for change-of-mind returns.
Final-sale items, gift cards, and personalized or custom items are generally not returnable unless they arrive damaged, defective, or incorrect.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled after processing or shipment has begun.
Promotions & Coupons
Promotional offers, coupon codes, and discounts may be subject to additional restrictions, expiration dates, product exclusions, or minimum purchase requirements.
Unless otherwise stated, promotions cannot be combined and have no cash value.
Intellectual Property
Website content, branding, logos, graphics, photographs, product descriptions, written content, and other materials owned by Hemp & Heritage may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by law.
Acceptable Website Use
You may not use this website to engage in fraud, interfere with website security, introduce malicious code, attempt unauthorized access, scrape protected information, or use the site in violation of applicable law.
Third-Party Services
Our website may rely on third-party services for payment processing, shipping, analytics, website hosting, or other functionality.
Limitation of Liability
To the fullest extent permitted by applicable law, Hemp & Heritage will not be liable for indirect, incidental, special, or consequential losses arising from use of this website or our products.
Nothing in these Terms & Conditions excludes or limits rights or liabilities that cannot legally be excluded or limited.
Privacy
Personal information submitted through this website is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time. The version posted on this website at the time of your use or purchase will apply unless otherwise required by law.
Contact
If you have questions about these Terms & Conditions, an order, or a product, please contact Hemp & Heritage through the contact information provided on this website.